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TERMS & CONDITIONS

Effective Date: 1/7/25

Welcome to VaVaVoom Sleepwear. Please read these Terms and Conditions (“Terms”) carefully before using our website or purchasing from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Overview

These Terms and Conditions govern the use of the website ww.vvvsleepwear.com (“Site” or “Website”) and the sale of products by VaVaVoom Sleepwear (“we”, “us”, “our”) to you (“you”, “your”, “customer”). These Terms are governed by the laws of Victoria and the Commonwealth of Australia.

2. Products and Orders

  • All products listed on our site are subject to availability.

  • We reserve the right to modify or discontinue products at any time without notice.

  • By placing an order, you confirm that all details provided are accurate and complete.

3. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and are inclusive of GST.

  • We reserve the right to change prices at any time.

  • Payment must be made in full at the time of purchase via our secure checkout using accepted payment methods.

  • Orders will not be dispatched until payment is received in full.

4. Shipping and Delivery

  • We deliver to most locations within Australia and selected international destinations.

  • Shipping times are estimated and not guaranteed.

  • We are not responsible for delays caused by third-party carriers or customs.

  • You are responsible for ensuring delivery details are correct. Incorrect details may result in delays or delivery failures.

5. Returns and Exchanges

We take great pride in the quality of our sleepwear. If you are not completely satisfied with your purchase, we accept returns under the following conditions:

  • Returns must be requested within 14 days of receiving your order.

  • Returned items must be unused, unworn, unwashed, and in their original condition with tags still attached.

  • For hygiene reasons, items that have been worn, washed, or had their tags removed cannot be returned under any circumstances unless they are faulty.

  • Proof of purchase (e.g., order number or receipt) must be provided.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Approved refunds will be issued to the original payment method.

Please refer to our [Returns Policy] for further details.

6. Faulty or Incorrect Items

We comply with the Australian Consumer Law, and you are entitled to a refund or replacement for faulty items. If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos and a description of the issue.

7. Promotions and Discount Codes

  • Discount codes must be entered at checkout and cannot be applied after purchase.

  • Only one discount code may be used per order unless otherwise specified.

  • Promotions and offers are subject to change or cancellation at any time without notice.

8. Intellectual Property

All content on our website, including product, images, text, branding, graphics, logos, and design, is the intellectual property of VaVaVoom Sleepwear or its licensors and is protected by Australian and international copyright laws.

You may not copy, reproduce, or use our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages that result from your use of the website or purchase of our products.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the replacement, repair, or resupply of the products, or a refund.

10. Privacy

Your personal information is handled in accordance with our [Privacy Policy]. By using our website, you consent to the collection, use, and disclosure of your information as described.

11. Changes to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Continued use of the site and/or placing orders indicates acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms or your purchase, please contact:

VaVaVoom Sleepwear

Email: enquiries@vvvsleepwear.com.au